Volchok Consulting, Inc.
Technology Expertise™
Note: volchok.com looks unstyled because either you're using IE5 Mac or your browser doesn't support style sheets. If you're using OS 9, Netscape 7.x supports style sheets. For OS X, we recommend using Firefox. It's free. Otherwise, welcome.
MAX Administration
Many IT Service Management systems require you to configure your support in ways that best fit the software. MAX is different. It’s designed for maximum flexibility when configuring your support system, so you can set up your support in the way that best fits your needs.
Here are just a few examples of how MAX can be configured:
- One company at one location supported by a single group of on-site technicians
- Three companies supported at one location by a help desk and on-site technicians
- Two companies with four locations each supported by a help desk, four different on-site teams and a single network support team
MAX also has a built-in permissions system to reserve Reports and system changes to those designated with proper authority.
The interface is self- explanatory. You can just go in there and…
Phil Estebal, IT Support, JWT New York
