Volchok Consulting, Inc.
Technology Expertise™
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MAX Problem Management
MAX allows IT departments to track, understand and resolve issues that are affecting multiple Users.
ITIL defines a Problem as an unknown underlying cause for one or more Incidents. Problems are typically issues like a server being down or email being unavailable. MAX Problem Management allows technicians to easily create Problems from an Incident when it is clear it is impacting multiple Users. Technicians can attach Incidents to a Problem and update and manage multiple Incidents through the single Problem record. When resolved a technician can close the Problem and choose to automatically close all associated Incidents.
It was easy [to learn]. It all makes sense. It’s very logical… It’s very usable.
Paul Mendel, IT Support, JWT New York
